Informativa sui rimborsi

Thank you for your trust and support. Your satisfaction is our ultimate goal. If you are not completely satisfied with the product you received, we are always here to assist you.

1,30-Day Worry-Free Return Guarantee
We offer a return guarantee within 30 days from the date you receive the product (based on the logistics delivery date).
Return Conditions: The product must remain in its original condition, without being washed or damaged, and all original tags must be intact.

2.Damaged, Defective, or Incorrect Items
Please inspect your items immediately upon receipt. If you notice any of the following issues, please contact us within 48 hours:

The product was damaged during shipping.

The product you received does not match your order (wrong item).

The product has a manufacturing defect.
Solution: For such cases, we will fully cover the return shipping costs, and we will arrange a quick reshipment or a full refund.

3.How to Initiate the Return Process (Simple 4 Steps)
To ensure efficient refund processing, please do not send back the product without prior communication:

Contact Customer Service: Email us at our official email address, providing your order number and reason for return (if it's a quality issue, please include clear photos).

Get Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) along with detailed return instructions.

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or arrange for a logistics company to pick up the package, with no cost to you.

Send Back the Package: Safely package the product and hand it over to the courier.

4.Refund Instructions
Inspection Timeframe: We will complete the quality inspection within 3-5 business days after receiving the returned product.
Refund Process: Once the product passes inspection, the refund will be processed to your original payment account.
Refund Timeframe: Refunds typically take 10 business days to be processed. If you haven't received it after 15 business days, please contact your card issuer or reach out to us for the transaction reference number.

5.Contact Us
If you have any questions regarding returns or refunds, feel free to contact us via the following:
Official Customer Service Email: goldenloafService@outlook.com
Response Commitment: We promise to reply to all inquiries within 24 hours on business days.